P2: Principles of effective communication

In all jobs communication is essential to be able to understand and listen to fellow employees.

People skills – By having good people skills and being an open person allows other employees to feel comfortable to express their own ideas to you. This includes having a warm friendly smile, listening intently to the other person and interacting with everyone frequently.

Engage an audience – To translate an idea to others you need to be engaging, this includes using eye contact to make sure everyone is listening to you and to be able to clearly put your own thoughts into words. Also by having an open frame allows people to relax in your presence and feel at ease whilst engaging with you.

Adapting – Being able to adapt to your surroundings is crucial, especially if you are in a different country or you have employees who are from elsewhere. You’d need to use clear speech and correct terminology to be able to effectively communicate ideas for others to understand.

Plan and organisation – Effective communication needs to be organised clearly, by having a plan shows that you’ve taken time to consider all points that other employees could question.